ClubMed Increases Efficiency for Tourists with Express Check-In Mobile App

ClubMed

"Magic has allowed us to provide an integrated mobile application for a better check-in at Club Med villages."

Thomas Guyon, IT Villages Applications Manager


SOURCE: ClubeMed's website - ClubMed Provence, France 

 

The Project

Industry: Tourism
Magic Solution: Magic xpa Application Platform, PS
  • Manage customers’ check-in status
  • Work online and offline on a tablet
  • Connect Android tablets to central Windows servers
  • Connect to ClubMed’s existing Magic ERP

 

Objectives

  • Improve customer check-in
  • Enable immediate welcoming of tourists upon arrival
  • Provide an easy mobile app on tablets to the GOs connected to the centralized ClubMed Magic ERP

 

Results

  • Increased efficiency
  • Reduced check-in time
  • More attractive UX on tablets
  • Real-time data access
  • Greater management and employee satisfaction
  • Global deployment