Magic's Integration Platform Helps BCHA Reduce Costs and Improve Efficiency

"iBOLT has already exceeded our highest hopes. We are constantly finding new ways in which iBOLT can help us reduce costs and increase efficiency.”

Paul Thompson, ICT Manager bei BCHA

Customer

BCHA was founded in 1968 to try to make a practical contribution to local housing problems. Since then, BCHA has grown from strength to strength, becoming a major provider of a diverse range of housing, support, and learning services for homeless and vulnerable people.

Requirements

BCHA identified the need for changes to its existing processes. Its main requirement was to integrate its various systems, including the Homeless Link product, InForm, which was built on the Salesforce.com platform, and its SQL-based housing management system, WRAPP.

Solution

BCHA used Magic Software’s iBOLT to automate the process of keeping its Intranet up to date with contact names from Active Directory via a data feed to the web through its SQL server. Users can also reset their Active Directory passwords on a secured web page.

The charity has also integrated the system with its web-based SMS application, so that iBOLT can now send text-to-mobile and text-to-voice messages to remind tenants of outstanding rental payments. This is helping to drive down rent arrears and keep housing officers and tenants alerted to offending accounts.

Benefits

By selecting Magic Software’s technology, BCHA benefited from:

• Reduced need for 24/7 IT support
• Improved overall service
• Significantly decreased rent arrears
• Elimination of duplication in SQL and cloud-based support databases
• Minimized data corruption
• Live system status updates
• Improved resource efficiency and productivity