Magic Software Enterprises Ltd. (NASDAQ and TASE: MGIC), a global provider of mobile and cloud-enabled application and business integration platforms, announced today that Merit Service Solutions, a national leader in facilities maintenance, has transformed the way it works with its local snow removal contractors by deploying a mobile app that leverages digital capabilities to increase operational efficiency, expedite billing and improve customer service. The app is powered by Magic’s Enterprise Mobility Solution.
Merit’s mobile app enables hundreds of their service providers across America to receive work orders, enter relevant information, and attach photos and customer signatures verifying job completion when relevant. The innovative app combines location information from Google Maps along with predictive, actual, and certified precipitation data from AccuWeather for use in planning, billing and reporting. For example, service providers can quickly locate nearby customer sites and anticipated snowfall amounts. Management can automatically see when providers have been to a service area, and billing data is automatically generated based on AccuWeather’s certified data for the customer’s geolocation. Integration with Oracle’s JD Edwards EnterpriseOne via the Magic xpi Integration Platform’s optimized adapter keeps Merit’s ERP system updated according to real-time service completion. The app also includes offline capabilities to make sure work can continue and no data is lost in cases of loss of internet coverage.
“We manage approximately 2,000 customer sites and wanted a way to take advantage of today’s digital and mobile capabilities to streamline processes, and provide the best experience to our customers and our service providers,” stated Kevin Craig, Chief Operations Officer at Merit Services. “I am happy to report that Magic’s solution, combining both mobile and back-end integration under one technology stack, not only provided all the capabilities we demanded, it has also passed the test of an epic blizzard, enabling us to provide our customers with the timely services they expect, even under the most demanding circumstances.”
“We are happy to have played a key role in Merit’s digital transformation,” stated Eyal Karny, CEO at Magic Americas. “By looking at the complete business process, Merit understood the importance of a single solution that provided real-time integration with Oracle’s JD Edwards EnterpriseOne and rapid mobile deployment. Magic’s Oracle Validated Integration (OVI) status achieved via the Oracle PartnerNetwork (OPN) along with our cross-platform development capabilities enabled us to deliver the entire solution.”
Magic Software Enterprises began working with Merit Service Solutions in April 2015.
Magic Software Enterprises Ltd. (NASDAQ and TASE: MGIC) is a global provider of mobile and cloud-enabled application and business integration platforms.
For more information, visit www.magicsoftware.com.
Merit Service Solutions (Merit), a national leader in facilities maintenance. A performance-driven exterior maintenance provider, Merit is committed to offering results that add real value creating safe, attractive and efficient commercial properties. The company offers a broad range of exterior facilities services, from landscape and parking lot maintenance services to snow and ice management services to capital improvements and enhancements.
For more information, visit www.meritservicesolutions.com.
Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud.
For more information, visit https://www.oracle.com/partners/index.html.
Oracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the “Oracle Validated Integration” logo.
For more information, visit http://www.oracle.com/us/partnerships/solutions/index.html.
Magic Software Enterprises