In the field service industry, operational efficiency is essential for empowering an organization’s most important attribute – its ability to satisfy its customers. In a Strategies for Growth survey published last year, 64% of UK/Europe respondents stated that developing and improving metrics or KPIs was critical to strive and attain best practice status, up from 52% the previous year.
However, there are so many different measurements it’s difficult to know which ones are the most important. Here are four different types of KPIs that can be used to assess those aspects service delivery that can have the biggest impact on customer satisfaction.
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