By Stephan Romeder*
System integration projects provide a big boost to enterprise productivity. Sales, marketing, manufacturing and finance all benefit by improved efficiency when the new system eliminates unnecessary busy work and puts the precise information needed in front of the user.
There are hundreds of KPIs across different departments that can be used to show how SI projects save time and money while improving customer satisfaction for example, expected increases in sales revenues, average profit margins, accounts payable turnover, inventory turnover, and net profit margin.