Many businesses have pushed all-in on Social Media. In the high-stakes game of customer relationships and reputation, social media can be an excellent channel for building and retaining loyal customers. Prompt and effective responses to requests for product information, praise or feedback about service, or complaints can result in greater brand affinity, improved customer support, quicker order fulfillment and faster lead qualification. Therefore, when using Social Media as a business tool, it’s important to take strategic steps to ensure you can take full advantage of the opportunity.
Here are some recommendations that can help you leverage the power of social media to build strong customer relationships.
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