About Ramat Gan Municipality
Ramat Gan is a leading Israeli city committed to improving resident services through smart digital experiences. The municipality set out to make every interaction simpler and more personal, so residents feel the city supports them at every touchpoint.
The Challenge
Ramat Gan launched a Digital Resident Card initiative designed to consolidate municipal information into one unified resident profile. The goal was to give residents real-time access to key information such as education, construction, parking, dog licensing, complaint status, payments, and local business discounts.
To deliver this vision, the municipality needed to integrate more than 60 systems, including legacy environments, newer applications, and external sources. The project also required a fast go-live within five months, while unifying duplicate resident records across multiple systems and reports. In parallel, the municipality wanted clearer operational visibility to identify bottlenecks and track service performance indicators, while introducing modern capabilities gradually without disrupting ongoing operations.
The Solution
Magic and the municipality worked as one team from day one, aligning stakeholders across information security, digital, finance, and architecture. The teams ran joint discovery workshops, mapped processes, and defined a practical implementation plan.
Using MagicTouch, the project was delivered through an agile approach that combined structured discovery with sprint-based execution. Magic supported requirements definition, created process diagrams, and helped drive implementation planning. As new needs emerged, Magic R&D provided rapid support to add integrations and refine the solution. The platform enabled continuous expansion as additional systems and requirements were introduced.
Results
Ramat Gan integrated more than 60 municipal systems in record time and under the planned budget. The solution went live within five months with a lean delivery team that included one developer. MagicTouch enabled fast adaptation across systems through a no-code approach, helping the municipality deliver a modern resident experience with real-time access to municipal information in one interface. Following the launch, other municipalities expressed interest in adopting a similar approach.
Business Impact
Ramat Gan turned a complex municipal environment into a unified digital service layer that improves the resident experience and increases operational visibility. With MagicTouch, the municipality created a scalable foundation that supports future expansion and new digital services.
Want to deliver real-time digital services across dozens of systems without disrupting day-to-day operations. Talk to Magic to see how MagicTouch can help you unify data, integrate legacy and modern applications, and launch citizen-facing experiences faster.
