Business Challenge
VB Cosmetics, Inc., based in Chandler, Arizona, is a beauty company specializing in the research, development, and manufacturing of innovative nail and skincare products. Its flagship line, Dazzle Dry®, delivers high-performance nail care that dries in five minutes, lasts seven days or more, and removes without soaking — all while being non-toxic and cruelty-free (dazzledry.com).
As the company expanded, VB Cosmetics needed to relocate and modernize its Shopify–SYSPRO integration to support business growth and operational reliability.
VB Cosmetics’ main goals included:
- Relocate and reconfigure the Shopify–SYSPRO integration to new servers
- Ensure near real-time inventory synchronization between SYSPRO ERP and Shopify
- Automate customer credit and payment term updates
- Improve visibility into account holds to prevent fulfillment issues
- Build a scalable framework to support ongoing e-commerce expansion
Technology Challenges
As digital sales increased, VB Cosmetics encountered several operational and technical challenges:
- System Relocation Needs: Migration to new servers and upgraded Shopify 2.0 and SYSPRO 8 versions required reconfiguration.
- Inventory Gaps: Storefront inventory did not always reflect current SYSPRO stock, risking overselling.
- Manual Processes: Credit and payment term updates, as well as account hold management, were done manually.
- Error Risks: Lack of robust error handling increased the chance of order and data mismatches.
- Scalability Concerns: Legacy configurations could not easily handle growing order volumes or evolving business needs.
The Magic Solution
VB Cosmetics partnered with Magic Software to modernize and enhance its digital operations using the Magic xpi Integration Platform. Magic’s team implemented a robust, scalable solution to ensure real-time connectivity between Shopify and SYSPRO.
With Magic xpi, VB Cosmetics:
- Installed Magic xpi on new development and production servers and migrated integration projects
- Configured integrations to align with Shopify 2.0 and SYSPRO 8 environments
- Automated hourly inventory synchronization from SYSPRO to Shopify
- Set up daily processes to sync customer credit and payment terms
- Implemented APIs and batch processes so credit holds in SYSPRO instantly appeared in Shopify
- Added error-handling flows for system resilience
- Provided full support through testing, go-live, and post-deployment phases
The result was a modernized integration ecosystem that enabled accuracy, agility, and scalability across platforms.
“Thanks to Magic Software’s cloud platform and expert integration of our Shopify storefront with SYSPRO ERP, we achieved a 53% increase in orders during our 2024 Black Friday/Cyber Monday (BFCM) event — all with zero IT issues. Magic’s scalable infrastructure, proactive monitoring, and hands-on support ensured flawless performance and our smoothest, most successful BFCM yet.”
— Dr. Steven Valenty, VP, VB Cosmetics
Results
VB Cosmetics achieved significant operational improvements with Magic xpi:
- Real-Time Accuracy: Shopify inventory now updates hourly, ensuring customers see accurate product availability.
- Financial Alignment: Automated synchronization of credit and payment terms minimizes billing errors.
- Risk Mitigation: Instant visibility of credit holds prevents fulfillment issues.
- Scalability & Stability: Migration to new servers strengthened infrastructure for future growth.
- Efficiency Gains: Automation eliminated manual processes, saving time and reducing errors.
Conclusion
With a unified Shopify–SYSPRO ecosystem powered by Magic xpi, VB Cosmetics has created a seamless foundation for growth and operational excellence. The company can now scale confidently, knowing that inventory, financial, and order processes are synchronized in real time — and ready to support future expansion.
Looking to connect your systems and streamline your operations? Contact us to learn how Magic Software can help you integrate and automate your business processes with ease.
