Protection One, a leading provider of 24/7 remote monitoring with live intruder intervention, set out to modernize its historically grown IT landscape. Increasing integration complexity, manual processes, and limited transparency were constraining scalability and automation.
By implementing Magic xpi as a central integration platform, Protection One replaced point-to-point interfaces with a standardized, scalable integration architecture. Today, Magic xpi serves as the strategic backbone connecting all business-critical systems and enabling stable operations, efficient processes, and long-term digital growth.
About Protection One
Founded in 1997, Protection One GmbH is the market leader in 24/7 remote monitoring with live intruder intervention. As a subsidiary of the Securitas Group, the company supports mid-sized organizations across industries such as logistics, automotive, hospitality, and recycling.
With more than 280 employees and its own emergency and service control center, Protection One operates security-critical systems with the highest requirements for availability, stability, and transparency.
The Challenge
Over time, Protection One’s IT environment evolved into a heterogeneous system landscape with numerous isolated applications. ERP, CRM, service, and back-office systems were connected through custom-built point-to-point integrations.
This resulted in several challenges:
- High operational and maintenance complexity
- Duplicate data maintenance and media disruptions
- Limited transparency across data flows and system dependencies
- Manual processes with increased risk of errors
- Complex monitoring and time-consuming troubleshooting
- Strong dependency on specialized integration know-how
As digitalization initiatives expanded and data volumes increased, it became clear that the existing architecture could not support future scalability, automation, or new digital services.
The Solution
After a short evaluation phase, Protection One selected Magic xpi as its standardized, hybrid-capable integration platform. The goal was to establish a central integration and orchestration layer that decouples applications, replaces proprietary interfaces, and remains open to future requirements.
Magic xpi now connects all business-critical systems and provides controlled, reliable data exchange across the organization.
Solution Highlights
- Central integration and orchestration platform
- Standard connectors for systems such as SAP ECC on HANA and SugarCRM
- Systematic replacement of point-to-point integrations
- Scalable data exchange with embedded business logic
- Centralized monitoring, error handling, and interface management
- Reduced IT workload through standardized integration processes
All applications are integrated via Magic xpi without direct system dependencies, avoiding vendor lock-in and simplifying ongoing operations. Local support from Magic Software’s German team played a key role in the successful project delivery.
Customer Quote
“Our key objective was to establish a central integration platform that allows us to standardize, monitor, and continuously evolve all interfaces. Using Magic’s standard connectors, we were able to integrate SAP, SugarCRM, and additional systems in a short time, significantly reduce development and operational effort, and maintain the flexibility required for future demands.”
Jörn Kempken, IT Business Applications Leader, Protection One
Results
Since the introduction of Magic xpi in 2018, Protection One has transformed its fragmented integration landscape into a centralized and clearly structured platform.
Key Results
- Central integration platform instead of distributed individual solutions
- Significantly reduced development and maintenance effort
- Central monitoring and consistent error handling
- Faster implementation of new integration and automation use cases
- Reduced dependency on specialized integration expertise
- Improved transparency across data flows and business processes
- More stable and reliable business operations
Business teams benefit from consistent data exchange between systems such as SAP and SugarCRM, while system complexity is encapsulated within the integration layer. As a result, IT resources can be redirected from maintenance to innovation and digital transformation initiatives.
Outlook
Magic xpi is a strategic enabler for Protection One’s ongoing digital transformation. The company plans to further expand automation, integrate BI and monitoring solutions, reduce manual tasks, and support new digital business models—building on a scalable and future-ready integration foundation.
With Magic xpi as its integration backbone, Protection One has established a stable, standardized platform that supports long-term efficiency, innovation, and growth.
Want to learn how Magic xpi can help you simplify integration and build a future-ready IT architecture? Learn more about Magic xpi
